Terms and Conditions for Freedom Wellbeing
These terms apply to all of members joining monthly Direct Debit membership packages with no minimum commitment period.
Your membership will start from the date specified on your membership agreement form in joining at venue.
Your membership will continue automatically unless you terminate your membership via contacting head office.
2. Freedom Fitness venues and sessions
Memberships have access to their joined ‘home’ venue. Streetly memberships also have access to our Lichfield sites.
3. Session timetables
Our sessions are available on-line and are specific to the location and can be found on your Freedom Fitness location that you choose.
We may on occasion need to make amendments to the session timetable. If possible we will notify you of our intention to do this. We aim to have a continued regular timetable that makes it convenient for you to incorporate into your lifestyle. However on occasions it might be necessary to modify or remove sessions, you will be informed of any changes and we aim to give you as much notice as possible.
4. About your membership fees
a. Monthly membership fees
Monthly membership fees are paid in advance by Direct Debit. This will be taken from your bank account on the first working day of every month ( or as close as possible ).
b. Annual Membership
Annual membership is paid in advance, 12 months for the price of 10. Membership will run for 12 consective months without a break or cancellation. Annual members will be notified of renewal before the term ends.
c. Missing membership fee payments
If you don’t pay your membership fee on time we will contact you to inform you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment.
In addition we may charge you up to £30 if we refer your arrears to a debt collection agency.
Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.
d. Fee changes
We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. If we increase your membership fees (excluding VAT) by more than the rate of inflation plus 5% in any six month period then you can cancel your membership by giving us five working days written notice.
5. Cancelling your membership
a. How to cancel your Monthly Membership
There is a 30 day cancelation policy for all monthly membership (Community Heroes is exempt): You have to give 30 days written notice prior to cancelling to; firstname.lastname@example.org, alternately you can hand in a written letter to your local Freedom Bootcamps venue.
Your membership will end on the last day of that month.
Notices received after 17.30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice.
7. Our right to cancel your membership
We may cancel your membership immediately if you:
• Break these terms and conditions
• Put the health, safety or wellbeing of other members or our employees at risk
• Allow other people to use your membership to attend classes
• Engage in disruptive or violent behaviour
8. Our responsibility to you
You agreed you are 18 or over.
We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself in one of our sessions you must report this to the coach straight away.
9. Your personal information
You are responsible for informing us about any changes to your personal information.
10. Changes to these terms and conditions
We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.
Please read our terms and conditions before signing a membership agreement with us.
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